Our mission at PAWS Atlanta is to help pets and people. We are a passionate team of animal lovers who have dedicated our time and energy to rescuing homeless pets. We are all determined to make our community a safer and better place for everyone living in it, including the cats and dogs.
PAWS Atlanta offers equal employment opportunities to all qualified applicants and employees 18 and older without regard to an individual’s race, color, creed, sex, or age.
Volunteer Coordinator
Reports To: Director of Development
Job Type: Full-Time with Benefits
Location: PAWS Atlanta (5287 Covington Highway, Decatur GA 30035)
Hours: Four 10-hour days (Wednesday–Saturday) or five 8-hour days (Tuesday–Saturday), with occasional weekend and after-hours work as needed
Position Summary
The Volunteer Coordinator is responsible for managing and enhancing PAWS Atlanta’s volunteer program and overseeing corporate and community volunteer group activities, including the organization’s popular Puppy Therapy program. This role ensures that volunteers and corporate partners have meaningful, well-organized experiences that support PAWS Atlanta’s mission.
Key Responsibilities
Volunteer Management
- Revitalize and grow the individual volunteer program through a clear structure, consistent communication, and meaningful engagement opportunities.
- Lead all volunteer recruitment, onboarding, and training efforts to ensure readiness and safety across all programs.
- Establish a volunteer captain approach to improve shelter operations and ensure dependable coverage for key tasks.
- Maintain accurate volunteer records in Better Impact and Givebutter, tracking hours, participation, and engagement for individual volunteers.
- Conduct quarterly volunteer satisfaction surveys and identify opportunities for improvement.
- Serve as the main point of contact for volunteer inquiries and provide consistent communication and support.
- Introduce at least one new volunteer initiative annually based on survey feedback and organizational needs.
Corporate & Group Volunteer Engagement
- Develop and maintain positive relationships with corporate and community partners to encourage participation and engagement.
- Plan and coordinate corporate volunteer opportunities, including service days, offsite community outreach, and onsite projects.
- Collaborate with companies to align projects with PAWS Atlanta’s needs and corporate social responsibility goals.
- Track and report participation, outcomes, and in-kind or financial impact from corporate and community volunteer activities.
Event Support
- Work with other members of the Development Team to coordinate volunteer staffing and logistics for major fundraising and community events such as Party for the PAWS and Adoption Events.
- Oversee recruitment, scheduling, check-in, and day of management of event volunteers.
- Provide on-site leadership to ensure volunteers are engaged, prepared, and positively representing PAWS Atlanta.
Program Administration
- Develop and manage the annual volunteer program budget in collaboration with the Director of Development.
- Compile and analyze volunteer data across all programs to prepare quarterly and annual reports on participation, impact, and trends for leadership and board reporting.
- Update volunteer policies, handbooks, and training materials as needed to reflect program improvements.
Qualifications
- Bachelor’s degree in Nonprofit Management, Communications, or related field.
- Must have reliable transportation and a current driver license.
- 3+ years of experience managing volunteer programs or corporate partnerships, preferably in a nonprofit setting.
- Proven ability to recruit, train, and engage volunteers and groups.
- Experience with CRM and volunteer management software (e.g., Givebutter, Better Impact).
- Excellent communication, leadership, and organizational skills.
- Ability to manage multiple priorities and meet deadlines.
If you are interested in this position, please send your cover letter and resume to Harriet Ribbons, Director of Development, at hribbons@pawsatlanta.org
